PREPPER COMPANY

Refunds and returns

Last updated 29 October 2026.

Your Australian Consumer Law rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact us if an item is faulty, damaged, unsafe or does not match its description. We will assess the problem and arrange the remedy required by law, including reasonable return costs where applicable. These rights are not limited to our change-of-mind return period or a manufacturer's warranty.

Our voluntary change-of-mind policy

For an unused item in its original packaging and resaleable condition, email us within 14 days of delivery to request a return. Send approved returns within a further 14 days. Opened consumable or hygiene products are excluded from this voluntary policy; your rights for faulty or misdescribed goods remain unaffected.

For change-of-mind returns, we refund the item price. Original delivery charges are not refunded and you pay return postage. There is no restocking fee. Ask us for the correct return destination before posting; our office is not a drop-off point. We refund to the original payment method within 14 days of receiving and checking the return.

How to contact us

Email theteam@preppercompany.com.au with your order reference, the item and the reason for the return. For a fault, include a description and photos if available. Please do not post goods without return instructions.

Read the ACCC guidance on repairs, replacements and refunds.